Frequently Asked Questions

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• Register to vote online

Fill out a new registration form online and we will take care of it!

• Virginia Voter Information - Citizen Portal
• In-Person Absentee (Early Voting) Location: Henry County Registrar's Office:
  Henry County Administration Building 1st floor
  3300 Kings Mountain Road Martinsville, VA 24112
• 45 days prior to every Election: Monday through Friday 8:30 am to 4:30 pm
• Last 2 Saturdays prior to an Election (8:30 am to 5 pm)
• Election Laws in Virginia

• Officer of Elections - Virginia Department of Elections

Fill out the Officer of Election Interest Form online or email our office or call 276-634-4698.

• Absentee and Early Voting - Virginia Department of Elections
• Military and Overseas Voters: Military and Overseas - Virginia Department of Elections
• Election Candidates and Referendums: Candidates and Referendums - Virginia Department of Elections

Effective July 1, 2025, the PSA's rates for residential water and wastewater will be $35 for each service up to 4,000 gallons. Additional usage will be charged at a rate of $5.50 per 1,000 gallons over the base. Non-residential customers will be charged $50 per service up to 4,000 gallons and the rates for additional usage will be $7.80 per 1,000 gallons over base. The rate for RV/Campgrounds will be $50 per service up to 4,000 gallons. Additional usage will be charged at a rate of $12 per 1,000 gallons over base. Institutional customers will be charged $73.50 per service based on 6,000 gallons. Any additional usage will be charged at a rate of $8.90 per 1,000 gallons over base.   

This modest $5 increase per service—just 17 cents a day—isn’t about raising revenue. It’s about keeping your water clean, your wastewater systems reliable, and your community safe. The cost of doing business has gone up sharply: electricity is up 43%, chemicals up 65%, and wastewater treatment fees up 35%—yet we’ve maintained the same rates since 2013. We’re not charging more because we’ve been careless. Quite the opposite—our finance team has worked diligently to stretch every dollar, and we’re only implementing this change now because the operational pressures have become unsustainable.

The new rate for water and sewer services was developed after a detailed review of current and projected financial needs. Several key factors influenced the adjustment:

• Rising operational costs, including increases in the price of treatment chemicals, energy, and equipment.
• Aging infrastructure requiring significant reinvestment and rehabilitation to maintain system reliability.
• Regulatory requirements that demand compliance with updated water quality and environmental standards.
• Capital improvement needs, such as vehicle replacements, tank maintenance, and system rehabilitation projects.
• Cost comparisons with other localities to ensure our rates remain competitive and affordable.
• Revenue sufficiency to meet bondholder obligations, including required debt coverage ratios.
• No rate increases over the past decade, despite inflation and cost pressures.

The goal is to ensure safe, reliable, and environmentally responsible service delivery while keeping rates fair and sustainable over the long term.

Every single dollar from this rate adjustment will be reinvested directly into system operations, infrastructure improvements, and long-term resilience. This rate increase will be an investment in uninterrupted, high-quality service. This increase allows us to make timely repairs, replace aging lines before they fail, and avoid more costly emergencies down the road. This isn’t just about today—it’s about the next generation. The systems we build and maintain now ensure safe drinking water and effective wastewater treatment for years to come. We’re also staying ahead of stricter environmental and health regulations, which protect both you and our local waterways.

The short answer is we have cut costs. We constantly monitor our costs and make adjustments as often as we can. It is one of the reasons that we have been able to avoid a rate increase over the last 12 years. For instance, the PSA has entered into employee-sharing agreements with Henry County so that we can better manage personnel costs. We've made a concerted effort to leverage grant funds to finance construction and renovation projects. Ultimately, we would not be able to make the budget cuts necessary this year to mitigate these increased costs without reducing the quality of service that our customers expect and deserve. 

Even with this $10 monthly adjustment for water and wastewater services, our rates remain significantly lower than both the state and national averages. While many communities are paying $40 or more each month per service for similar services, our customers continue to receive high-quality service at a much more affordable rate.

To ensure fair and equitable taxation. Over time, property values change, and reassessment helps align assessed values with current market conditions so that everyone pays their fair share as outlined in § 58.1-3201 in the Code of Virginia.

Mass appraisal is a method of valuing many properties at once using statistical models and market data. It ensures consistency and efficiency across the county.

Your purchase price may be considered, but the assessment is based on overall market data, not just individual sales. The goal is uniformity, not matching sale prices.

A base rate is the starting dollar amount per square foot or acre used in valuation models. It’s adjusted based on property features, location, and market trends.

It refers to external factors that reduce a property's value—like being near a solar farm. These are accounted for with percentage deductions.

Each property is assessed based on its unique characteristics—size, condition, location, and recent sales. Even similar homes can have different values due to these factors.

Even without renovations, your value may change due to overall market shifts.

The general reassessment may or may not cause your property(s) assessed value to change. You are responsible for notifying your mortgage company of the change. Our office does not communicate any change of value to mortgage companies.

Yes. The County does offer tax relief for seniors, veterans, and land use deferment. Contact the Commissioner’s Office to see if you qualify.

Send your reassessment notice to your mortgage company so they can update your escrow. Contact them directly to ask how they prefer to receive it, and follow up to confirm they’ve made the change.

Call the Henry County Treasurer’s Office at 276-634-4675 and ask if your mortgage company’s lender code is on your account. This ensures the bill is sent to them for escrow payment.

Not necessarily. At sale, attorneys list your current name and “formerly known as” your previous name. If you want it changed now, you’ll need a Deed of Correction or a new deed through a real estate attorney.

You’ll need to record their death certificate, will, and any other legal documents with the Clerk of Court. Then, a real estate attorney can help update the deed.

For a basic map, visit the Commissioner of the Revenue’s office or Engineering & Mapping’s office on the 2nd floor of the Admin Building. For a detailed plat map, go to the Henry County Circuit Court.

You can hire a local surveyor to create a new map. Once done, have it recorded at the Henry County Circuit Court to update the official records.

If your real estate tax bill hasn’t arrived, here are a few steps you can take to make sure everything is in order:

• Verify your mailing address with the Commissioner of the Revenue’s Office to ensure it’s up to date. If you’ve moved recently, be sure to update your address before July to avoid future issues.
• If your taxes are escrowed through your mortgage lender, confirm that the correct lender code is on file with the Treasurer’s Office. This helps ensure the bill is routed properly.
• Check with your local post office in case the bill was delayed or misdelivered.

Reminder: If you still can’t locate your bill, don’t worry—you can always request a duplicate copy directly from the Treasurer’s Office. Real estate taxes are due between October 1 and October 31. Payments received after November 1 will incur a 10% late penalty.